Return Policy

www.gaspardcottance.com
Last updated: 15 June 2025

1. Scope

This policy applies to all purchases made on gaspardcottance.com and delivered within the European Union (including mainland France, Corsica and Monaco).

2. Right of Withdrawal - 14 Days 

Under Directive 2011/83/EU, you have fourteen (14) calendar days from the day you receive your order to withdraw from the contract without giving any reason.

3. How to Exercise Your Right

1. Notify us
Send the completed form below by e-mail to contact@gaspardcottance.com within the 14-day period.
Withdrawal Form
To: NSH ENTREPRISE, 231 rue Saint-Honoré, 75001 Paris, France
I hereby give notice that I withdraw from the contract of sale for the following product(s): …
• Ordered on: … Received on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Date: …
Signature (if sent on paper): …

2. Receive Your Pre-paid Label
Once we receive your withdrawal notice, we will e-mail you a free Colissimo return label.

3. Ship the Parcel

Affix the label to the well-protected parcel and drop it at any Colissimo post office or pick-up point within 7 days of receiving the label.

Return Address:
NSH Entreprise
231 Rue Saint-Honoré
75001 Paris, France

 

4. Return Conditions

  • Product state: unopened, unused, in original sealed packaging.
  • Excluded items:
    • Any product whose safety seal or protective foil has been broken.
    • Gift cards and customised items.
  • Accessories: include all items supplied (pouches, samples, leaflets, free gifts).

5. Refund

  • Timing: within 14 days after we receive and inspect the returned items.
  • Method: automatically to the original payment method (unless you agree otherwise).
  • Confirmation: you will receive an e-mail once the refund is processed.
     

6. Damaged or Incorrect Products

If your item is damaged or you received the wrong product, e-mail contact@gaspardcottance.com within 48 hours (attach pictures). We will arrange a replacement or refund at our expense.

7. Statutory Warranty (information)

This withdrawal policy does not affect your statutory rights under the EU conformity guarantee.

8. Data Protection (GDPR)

Personal data collected for returns are processed solely for handling the return, in line with our Privacy Policy, and kept for the legally required period.

9. Online Dispute Resolution (ODR)

The European Commission offers an ODR platform: https://ec.europa.eu/consumers/odr/ You may use this service to resolve disputes.

10. Customer Service

E-mail: contact@gaspardcottance.com

Address: NSH ENTREPRISE, 231 rue Saint-Honoré, 75001 Paris, France

Business hours: Monday–Friday, 9 a.m. – 6 p.m. (Paris time)