www.gaspardcottance.com
Last updated: 15 June 2025

Article 11 – RIGHT OF WITHDRAWAL

If a delivered Product does not give complete satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.

In accordance with Article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of Articles L. 221-18 et seq. of the Consumer Code, the Customer is invited to send an email to the following address: contact@gaspardcottance.com.

The Operator will send an acknowledgement of receipt of the Customer's withdrawal request by e-mail.

Where applicable, the Customer may exercise his right of withdrawal by notifying the Operator of the following information:

• name, geographic address, telephone number and email address;

• decision to withdraw by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail, provided that these contact details are available and therefore appear on the standard withdrawal form). The Customer may use the model withdrawal form, but this is not obligatory.

Return shipping costs are borne by the Customer. The Seller may, as an optional service, offer the Customer a paid return label to facilitate the return of the Products, which the Customer is free to accept or decline. The Customer may also choose to return the Products by their own means to the address provided by the Seller.

The exceptions of Article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:

• for the provision of services fully performed before the end of the withdrawal period and the performance of which began after the express prior agreement of the consumer and express waiver of his right of withdrawal;

• for the supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;

• for the supply of goods made to the consumer's specifications or clearly personalized;

• of supply of goods liable to deteriorate or expire rapidly;

• for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

• for the supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

• for the supply of alcoholic beverages whose delivery is deferred beyond thirty (30) days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;

• maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;

• of the supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;

• for the supply of a newspaper, periodical or magazine, except for subscription contracts to such publications;

• concluded at a public auction;

• provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which are to be provided on a specific date or period;

• of supply of digital content not supplied on a tangible medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.

The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.

In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (name, first name, address) of the Customer as well as the order number and the original purchase invoice.

The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days from receipt of the Product and all elements enabling the Customer's reimbursement to be implemented. This reimbursement may be made by the same means of payment as that used for the Customer. As such, the Customer who has paid for his order in the form of credits / gift vouchers may be reimbursed by credits / gift vouchers according to the Operator's wishes.

The refund may, where applicable, be made after deduction of (i) the cost of the return label, if provided by the Seller, and (ii) the initial outbound shipping costs, when these were charged to the Customer or offered as a promotional benefit subject to a minimum order threshold, where a full or partial return reduces the final order value below that threshold. Import duties and taxes, as well as promotional or optional shipping fees (such as express delivery), are non-refundable.

By placing an order on the Website, the Customer acknowledges having read and accepted all provisions of these Terms and Conditions of Sale, including those relating to the right of withdrawal and refund policy.